Legal & Compliance

Refund & Cancellation Policy

Effective Date: February 10, 2025

Cyberdrip Health is committed to transparent and fair billing practices. This policy outlines the terms for appointment cancellations, no-shows, membership billing, and refund eligibility for our services.

Appointment Cancellation Policy

We understand that schedules change. To accommodate other patients and ensure provider availability, we ask that you provide advance notice when canceling or rescheduling an appointment.

Cancellations with 24+ Hours Notice

Appointments cancelled at least 24 hours in advance will not incur a cancellation fee. Your appointment may be rescheduled at no additional charge.

Late Cancellations (Less than 24 Hours)

Cancellations made within 24 hours of a scheduled appointment may be subject to a late cancellation fee at Cyberdrip Health's discretion, depending on the type of service booked.

No-Show Policy

A "no-show" occurs when a patient misses a scheduled appointment without prior notice.

Patients who do not attend a scheduled appointment without canceling in advance may be charged a no-show fee. Repeated no-shows may affect your ability to schedule future appointments.

If you need to cancel or reschedule, please contact us as early as possible so we can offer your appointment time to another patient.

Membership Billing and Cancellation

Cyberdrip Health offers annual and tiered membership programs. The following terms apply to membership billing:

  • •Membership fees are due at the time of enrollment and cover the designated membership period.
  • •Memberships are generally non-refundable once enrolled, particularly if services or credits have been utilized.
  • •If you wish to cancel a membership, please contact our billing team in writing. Cancellation requests will be reviewed on a case-by-case basis.
  • •Unused membership credits or services do not automatically roll over and may not be refunded unless otherwise stated at the time of enrollment.
  • •Cyberdrip Health reserves the right to modify membership terms, pricing, or benefits with reasonable advance notice.

Labs, Medications, and Custom Clinical Services

Certain services may not be eligible for refund once initiated or processed:

  • •Laboratory orders: Once a lab order has been submitted and processed, the associated fee is generally non-refundable.
  • •Compounded medications and prescriptions: Medications that have been compounded, dispensed, or shipped are typically non-refundable due to the custom nature of compounding and applicable pharmacy regulations.
  • •Custom treatment protocols: Services that have been rendered, reviewed, or partially delivered may not qualify for a full refund.

If you have concerns about a charge related to labs, medications, or custom services, please contact our billing team directly to discuss your situation.

Refund Eligibility

Refunds are handled on a case-by-case basis. The following general principles apply:

  • •Refunds may be considered when services were not delivered due to provider or scheduling issues on our part.
  • •Refunds are not automatically issued for dissatisfaction with treatment outcomes, as individual results vary and are not guaranteed.
  • •Approved refunds will be processed to the original payment method within a reasonable timeframe.
  • •Cyberdrip Health does not offer refunds for services already rendered, including completed consultations and delivered care plans.

Billing Support

If you have questions about a charge, wish to request a refund review, or need to discuss your billing situation, please contact our team directly. We are committed to resolving billing concerns in a fair and timely manner.

Cyberdrip Health — Billing Support

Email: info@cyberdriphealth.com

Phone: +1 (833) 349-3848

Hours: Monday – Friday, 9:00 AM – 5:00 PM ET

Cyberdrip Health reserves the right to update this policy at any time. Changes will be posted on this page with an updated effective date.